Strategic Leader, Delivering Exceptional Employee Experiences

Most HR leaders approach organizational health from a purely administrative lens. I approach it as a Design Challenge.

With a foundation in Human-Computer Interaction and years of experience leading Experience Design teams, I apply the principles of empathy, iterative testing, and systems thinking to the most complex ecosystem of all: the workplace. My aim is to design the frameworks that empower people to do their best work.

The Differentiator: Design Thinking meets HR Operations

I treat the Employee Experience as a product. Leveraging my background in Computer Science and User Experience, I can diagnose organizational friction with clinical precision and build scalable solutions that align human needs with business strategies.

My Expertise

My career has been an interesting mix of product design and employee experience. In addition to some of my customer facing work at Capital One, I’ve also led teams focused on human resources, corporate real estate, collaboration tools, and communications. I have a unique perspective from having served on top of house teams driving operations, organizational and talent strategy as well, all leveraging a human-centered approach to solve a variety of business challenges.

Employee Experience

  • Creating and implementing strategies to boost employee engagement through cultural initiatives and multi-channel communications

Strategic Consulting & Facilitation

  • Helping executives and teams set clear goals and OKRs based on customer needs and business opportunities

  • Facilitating workshops to define vision, conduct ideation, co-create team norms, metrics and strategy

Talent Strategy

  • Defining destination state talent expectations

  • Establishing and supporting ongoing, effective talent & performance management processes

  • Developing highly effective talent resources including job descriptions, hiring strategies, and learning plans

Product and Experience Design

  • Mapping an optimizing customer & employee journeys

  • Defining the destination state vision and strategy for products & experiences

  • Enabling teams to deliver research-backed design concepts from lo-fidelity prototypes to high fidelity, accessible and scalable designs

Impact Measurement

  • Helping teams set measurable goals and identify metrics to track tangible impact

  • Standardizing common metrics frameworks for large organizations to bring consistency to understanding business impact